Delete your JollyTango account and data.

Send a deletion request

Email contact@jollytango.com with the subject JollyTango account and data deletion. Tell us whether you used iPhone, iPad or Android, and include your deletion reference if you already have one.

Our support team will help identify your guest account and verify the request before deleting data. Please do not send passwords, verification codes, full payment-card details or account-access secrets.

Because guest accounts do not require an email address, we may need additional information to locate the correct account. We will explain what is needed and confirm the outcome. You do not need to reinstall JollyTango to contact us.

What the request covers

You can ask us to delete your guest account, consent records, pass profile and associated purchase-service customer data. We also handle deletion requests for Analytics data associated with your installation. You may request deletion of particular data instead of the entire account; tell us which data your request concerns.

Data stored only on your device, such as cached narration and journey preferences, cannot be removed remotely through email. Your device’s app-storage controls can remove that local data.

Purchases and retained records

Deleting an account does not refund a purchase. Apple and Google retain their own store transaction records. Limited security, diagnostic and legally required records may remain under the retention practices described in our Privacy Policy.

We confirm completion after processing your verified request and explain any records that must be retained.